Give me a call if you are aware of any problems relating to your appliance and installation and we can talk it through. I will advise you on the day of any faulty components and potentially dangerous issues if and when I come across them. I may be able to put them right during my visit.

Make sure the appliance/fireplace has not been used for at least twelve hours prior to your appointment. I will be unable to sweep a hot appliance and flue.

Remove all soot and ash from your appliance/fireplace. I don’t expect the appliance to be spotless but I also don’t want to remove lots of ash from the appliance/fireplace before I begin my work.

Clear as large an area as possible in front of your appliance (at least two metres by two metres) and move any valuable objects from the work area. I will work carefully and ensure that the route from your door to the work area and the work area itself are protected.

Please make sure any pets or inquisitive small children are in a different room while I am setting up, sweeping and clearing away. Children, animals and soot don’t mix …

Make sure you are going to be in or have made arrangements for me to access your property. I don’t want you to incur a call out fee because I am unable to sweep as planned.